Should I change banks? | the ascent

Account types and features

Most banks and credit unions offer checking accounts, savings accounts, certificates of deposit (CDs), mortgages, personal loans, and more. You may not need some of these services right now, but if you think you might use them in the future, consider choosing a bank that offers them.

Also consider any specific bank account features you might want. For example, some bank accounts include budgeting tools or the ability to earn interest on debit card purchases. If these things appeal to you, look for a bank account that offers them.

Customer service

Many of us are comfortable with online banking these days and rarely speak to a bank representative. But if there’s a problem with your online account or you have a question about the services, it helps to be able to speak to a live person. See what support options are available to you and check their hours. Phone and email support are the most popular, but some banks may also offer live chat support.

It also doesn’t hurt to get feedback from bank customers. If you know someone who does business with the institution you are considering, you can ask them about their services. Or check out his ratings from independent agencies like JD Power.

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